Salon Policies
We are grateful for the opportunity to work, keep our guests feeling beautiful, and provide guests with the top notch experience you deserve. To keep things running smoothly and keep everyone healthy an safe here are a few policies. Thank you for your love and support! The Revive Team
Your Appointment
We are so excited to meet you! Please arrive 5-10 minutes early. This helps ensure that we run on time for your appointment and those after you. We have many choices of drinks and snacks for you choose from, cell phone charger, hand sanitizer, and free wi-fi to make your appointment more enjoyable and relaxing.
Running Late
If your running a few minutes late please call and let us know when we will be able to expect you. We understand things happen. If you are excessively late we may need to reschedule you so that we do not run late for our next appointments.
Appointment Cancellation
To ensure the best possible scheduling options for our guest we do require 24 hour notice. should you need to cancel or reschedule your visit with a stylist/tech.
with less than 24 hours notice, a fee will be charged and will be due before a new appointment is scheduled.
No-Show Appointment
A no-show appointment will require a fee of 100% of services booked to reschedule a future appointment.
product return
We want you to be confident in your products you purchase from Revive.
Retail products may be returned within 7 days of purchase for a refund. Products must be in their original condition and packaging.
products that have been significantly used, damaged, or returned after the 7-day period are not eligible for a refund.
Refunds will be issued to the original form of payment whenever possible.
If you received a damaged or defective product, please contact us as soon as possible so we can make it right.
all product returns are subject to approval by revive salon,
Service Re-Do Policy
We strive to offer our guests the highest level of satisfaction. If your having challenges with your hair, please let your stylist know with-in 7 days of your visit and they will be happy to correct the issue for you.
Pricing and Payment
The stylists/techs are independent service providers, therefore they charge their own pricing for services they perform. Each stylists provide their own payment options for services.
Retail Return
Retail products can be returned or exchanged with-in 7 days of purchase date. (Valid once only) If products are used excessively then return or exchange will not be allowed.
Feeling Sick
If you are sick please reschedule as soon as possible. We are happy to reschedule you! We feel this has been a tremendous help in keeping and us and guests healthy and safe.